Privacy Policy

Last Updated: Feb 6 th 2026

1. Introduction

Welcome to Oduo ("We", "Our", Or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://oduo.in (the "Site"), purchase our over- ear headphones, or interact with our services.

By using our Site, you consent to the data practices described in this policy.

2. Information We Collect

A. Information You Provide Directly

Purchase Information: Name, billing/shipping address, email, phone number, payment details (processed securely via our payment processors).
Account Information: If you create an account - username, password, profile preferences.
Communication Records: Correspondence via email, chat support, or contact forms.
Product Registration: Headphone serial number, purchase date, warranty details.
Preferences: Sound profile settings, equalizer preferences (if saved to our cloud).

B. Information Collected Automatically

Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on site, clickstream data.
Cookies & Tracking Technologies: We use cookies, web beacons, and similar tech to enhance user experience, analyze trends, and administer the site. You can control cookie settings through your browser.
App Data (if applicable): If you use our companion app with your headphones: anonymized usage statistics, firmware version, connected devices.

C. Information from Third Parties

Social media: If you interact with us on social platforms.
Analytics Providers: Such as Google Analytics (anonymized data).
Payment Processors: Transaction confirmation (we do not store full credit card numbers).

3. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including shipping and returns.
Provide customer support and warranty services.
Personalize your experience (e.g., recommend products, remember sound settings).
Send transactional emails (order confirmations, shipping updates).
With your consent, send marketing communications about new products, offers, or content.
Improve our website, products, and services through data analysis.
Ensure security, prevent fraud, and comply with legal obligations.

4. Legal Basis for Processing (GDPR Compliance)

For users in the European Union (EU), we process your data based on:

Contractual necessity (to fulfill your order).
Your consent (for marketing, cookies).
Legitimate interests (website security, improving our products).
Legal compliance (tax, warranty obligations).

5. Sharing of Information

We do not sell your personal data. We may share information with:

Service Providers: Shipping carriers (e.g., FedEx, DHL), payment processors (e.g., Stripe, PayPal), email service providers, IT and analytics providers. They are contractually bound to protect your data.
Legal Authorities: If required by law, subpoena, or to protect our rights, safety, or property.
Business Transfers: In connection with a merger, sale, or acquisition.
With Your Consent: For purposes we disclose at the time of consent.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law (e.g., tax records). You may request deletion of your account data (subject to legal retention requirements).

7. Your Rights & Choices

Depending on your location, you may have the right to:

Access: Request a copy of your personal data.
Correct: Update or correct inaccurate data.
Delete: Request deletion of your personal data.
Restrict or Object: To certain processing activities.
Data Portability: Receive your data in a structured, machine-readable format.
Withdraw Consent: For marketing or cookies, at any time.
Opt-Out of Marketing: Use the "unsubscribe" link in emails or contact us.

To exercise these rights, contact us at hello@oduo.in. We will respond within 20 days.

8. Cookies & Tracking Technologies

We use the following categories of cookies:

Essential: Necessary for site functionality (e.g., shopping cart).
Performance/Analytics: Help us understand how visitors interact with the site (anonymized).
Functional: Remember your preferences (e.g., language, region).
Advertising/Targeting: Used by third parties (like Meta or Google) to deliver relevant ads on other sites (you can opt out via their platforms).

Manage cookies through our Cookie Consent Banner or your browser settings.

9. International Data Transfers

We are based in India. If we transfer your data outside your home country (e.g., for payment processing), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) for EU/UK data transfers.

10. Children's Privacy

Our Site is not intended for children under 16 (or 13 in some regions). We do not knowingly collect data from children. If we learn we have collected such data, we will delete it promptly.

11. Headphone-Specific Data Notes

Bluetooth Pairing & Usage Data: Pairing occurs locally between your device and headphones. We do not access or store the content of your audio streams, voice commands, or microphone recordings unless explicitly stated (e.g., for voice assistant features, with your consent).
Companion App: Any data collected through our app (e.g., sound profiles) is anonymized and aggregated for product improvement, unless you choose to sync settings to your account.

12. Security

We implement technical and organizational measures (encryption, access controls, secure servers) to protect your data. However, no internet transmission is 100% secure — we cannot guarantee absolute security.

13. Third-Party Links

Our Site may contain links to third-party sites (e.g., review sites, social media). We are not responsible for their privacy practices. Please review their policies separately.

14. Updates to This Policy

We may update this policy periodically. The "Last Updated" date will reflect changes. Material changes will be communicated via email or a site notice.

15. Contact Us

For privacy-related questions or to exercise your rights, contact:

hello@oduo.in